Privacy policy

Privacy Policy

Effective Date: 16 May 2026

Welcome to D2C with Prachi (“Company”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://d2cwithprachi.com/, purchase products/services, book consultations, download resources, or interact with us.

By accessing this website, you consent to the practices described in this Privacy Policy.

1. Who We Are

D2C with Prachi is a digital-first business focused on:

E-commerce growth education
Performance marketing consulting
Shopify growth strategies
Digital products, templates, and resources
Brand consulting and business advisory services

Certain fulfillment, service delivery, ad operations, or backend execution may be supported by our strategic partner ProMark.

Where relevant, your information may be shared internally with ProMark solely for service delivery and operational support.

2. Information We Collect

A. Personal Information You Provide

When you interact with our website, forms, or services, we may collect:

Full name
Email address
Phone number
Company/business name
Website/store URL
Instagram/social handles
Billing information
Payment details (handled via secure third-party processors)
Information submitted through forms, questionnaires, or consultations

Examples:

Downloading a free resource
Booking a strategy call
Purchasing a digital product/course
Joining newsletters or waitlists
Filling lead generation forms

B. Business Information

If you work with us for consulting, audits, or marketing services, we may collect:

Shopify store access
Ad account information
Pixel/tracking setup details
Analytics dashboards
Revenue/performance metrics
CRM or automation access (if voluntarily provided)

This information is used strictly to deliver requested services.

C. Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device type
Operating system
Website pages visited
Time spent on pages
Clickstream behavior
Referral source
Cookie data

3. Cookies & Tracking Technologies

We use cookies, pixels, and analytics tools to:

Understand user behavior
Improve website performance
Optimize funnels and landing pages
Measure advertising performance
Retarget users with relevant ads

These may include:

Google Analytics
Meta Pixel
Google Ads tracking
LinkedIn Insight Tag
Hotjar or session analytics tools
Email tracking pixels

You may disable cookies in browser settings, though some features may not function properly.

4. How We Use Your Information

We use your data to:

Deliver digital products, templates, and downloads
Process payments
Book and manage consultations
Provide consulting or growth services
Send newsletters, updates, or educational content
Improve our website and offers
Run remarketing campaigns
Analyze business performance
Respond to support requests
Prevent fraud or abuse
Comply with legal obligations

5. Email Marketing & Communication

By submitting forms or purchasing products, you may receive:

Educational emails
Marketing emails
Product updates
Launch announcements
Webinar invites
Promotional offers

You may unsubscribe anytime via the unsubscribe link in emails.

Transactional emails (payment confirmations, invoices, login details, service communication) will still be sent where necessary.

6. Payments

Payments are securely processed through third-party payment providers.

We do not store your card or payment details on our servers.

Payment processors may include:

Razorpay
Stripe
PayPal
Shopify Payments
Other secure gateways

These providers operate under their own privacy policies.

7. Information Sharing

We do not sell personal information.

We may share data with:

Service Providers

Including:

Payment processors
CRM software
Email platforms
Analytics tools
Cloud storage providers
Automation tools

Strategic Partner: ProMark

Where necessary for:

Service fulfillment
Ad operations
Campaign execution
Backend support
Client onboarding or management

Legal Requirements

If required by law, subpoena, court order, or government request.

Business Transfers

In case of acquisition, restructuring, or asset transfer.

8. Data Retention

We retain your information only as long as necessary to:

Deliver services
Maintain business records
Meet legal obligations
Resolve disputes
Enforce agreements

Data may be anonymized or deleted when no longer required.

9. Data Security

We use commercially reasonable safeguards, including:

Secure servers
Restricted access
Password protection
Encryption where applicable

However, no online system is completely secure.

You are responsible for protecting your own credentials and account access.

10. Your Rights

Subject to applicable laws, you may request to:

Access your data
Correct inaccurate information
Delete your information
Withdraw consent
Opt out of marketing communications

To exercise rights, contact:

Email: hello@d2cwithprachi.com
(Replace with your preferred support email)

11. Third-Party Links

Our website may contain links to external websites, tools, or partner platforms.

We are not responsible for their privacy practices.

Please review their individual policies.

12. Children’s Privacy

This website is not intended for individuals under 18 years of age.

We do not knowingly collect personal data from minors.

13. International Users

If you access this website from outside India, you consent to the transfer and processing of your information in India or other jurisdictions where our tools/providers operate.

14. Policy Updates

We may update this Privacy Policy periodically.

Updated versions will be posted on this page with a revised effective date.

Continued use of the website implies acceptance of updates.

15. Contact Information

D2C with Prachi
Bengaluru, Karnataka, India

Email: hello@d2cwithprachi.com
Website: https://d2cwithprachi.com/

16. Grievance Officer (India)

In accordance with the Information Technology Act, 2000:

Grievance Officer: Prachi Mohapatra
Email: grievance@d2cwithprachi.com
Response Time: Mon–Sat, 10 AM – 6 PM IST